Novsight Hard Shell Rooftop Tent Camping Tent For Car

How we deliver your order:

1. You place an order on our website
2. We select the best delivery company based on your order address
3. The delivery company picks up your order from our warehouse
4. You can expect to receive your order within 5-7 business days, and the package will be delivered safely to your doorstep (please make sure your phone is available for contact)

Important notes:

1. For US buyers, we offer local shipping service. This means you can get your order faster and cheaper, usually within 5-7 business days. If you have any issues with your delivery, please contact us first; we will do our best to assist you.

2. For US customers, please provide your phone number when you check out. This will help us ensure a smooth and secure delivery of your order. We will ship your order within 1-3 business days after receiving your payment.

3. For the Roof Top Tent and Awning Tent, the Shipping to Alaska State and countries/area outside the continental United is currently not supported, thank you for your support and understanding.

4. Please feel free to consult NOVSIGHT's customer service for any ambiguities regarding the shipping policy: service@novsight.com

NOVSIGHT® warrants that all new lighting fixtures, auto parts, and outdoor products we manufacture are free from manufacturing defects.

These products are designed for long-term use when used as intended and properly maintained. We have detailed warranty policies tailored to different product categories.

 If you receive a NOVSIGHT® product that fails to meet our quality or performance standards, we will reasonably replace or repair it for you.

To qualify for our warranty service, you will need to provide proof of purchase, such as a sales receipt or order confirmation number. We recommend that all customers who purchase NOVSIGHT products keep their receipts (if applicable) and register their products online to ensure warranty coverage.

Ⅰ. NOVSIGHT provides different warranty standards based on the manufacturing processes of different products

For detailed warranty terms of all NOVSIGHT products, please refer to the following table:

Ⅱ. Detailed Scope of Warranty Coverage For All Products

1. For All Products

NOVSIGHT warrants that its products will be free from defects in materials and workmanship for the warranty period specified in the table, subject to exceptions, limitations, and regulations. For approved warranty claims, NOVSIGHT will replace defective products with the same product or a comparable product (if the original product is discontinued).

If you have any questions about a product, we will work with you to diagnose the issue, which may require you to answer questions or assist with diagnostics. If NOVSIGHT determines that your product has a defect in materials or workmanship, we will provide free replacement, refund, or other services.

U.S. Customers: All initial shipping costs are covered by NOVSIGHT. In most cases, you will receive a return label to ship the product back. NOVSIGHT provides one free return label per order. You may use the free return label to return any number of items from the order in a single package. For additional returns of non-warranty issues from the same order, you will be responsible for return shipping costs.

International Customers: For warranty orders over $200, the defective product must be returned before a replacement is shipped. NOVSIGHT will cover the shipping cost of the replacement product. For warranty orders under $200, replacements will be shipped immediately, and you will be responsible for the shipping cost of the replacement.

2. Exceptions, Limitations, and Regulations

Terms: Warranty terms, policies, and limitations are subject to change without prior notice.

Proof of Purchase: Proof of purchase is required for any warranty claim.

Transferability: Warranty coverage applies only to the original purchaser and is non-transferable. If the product was purchased as a gift, the recipient may still claim warranty service within 90 days of the original purchase date by registering the product, even without the purchase receipt.

Timing: All warranty periods are calculated based on the number of days from the original purchase date (from NOVSIGHT or an authorized dealer) to the date the warranty claim is submitted to NOVSIGHT.

Usage: When products are used in any commercial or industrial environment, any products that would otherwise qualify for extended warranties will only qualify for the basic limited warranty, including all associated terms and exclusions. This includes, but is not limited to, construction, mining, manufacturing, forestry, aviation, fleet vehicles, and agriculture.

Surface Finishes: Many NOVSIGHT products have surface treatments, including painting, powder coating, anodizing, UV coating, etc. While durable, these coatings are not designed to be permanent and will wear over time. To extend their lifespan, we recommend protecting products from UV exposure, cleaning them regularly with a mild detergent, and avoiding abrasive or damaging contact. Wear from normal use is not covered under warranty. If coating damage occurs within the product’s basic warranty period and is determined to be due to a manufacturing defect, it will be covered for repair or replacement. Surface finish issues for any other reason are not covered by other warranty terms.

Condensation: Some NOVSIGHT products contain sealed air. High-power LEDs generate significant heat, causing air to expand and contract as the bulb heats and cools. To prevent damage to the bulb seal, we use pressure-equalizing vents where possible, but this may occasionally allow moisture to enter, especially in high-humidity environments. In some cases, condensation may form due to the outer lens being significantly cooler than other parts of the bulb. This condensation is normal and not covered under warranty. You may eliminate condensation by allowing the bulb to fully warm up or reducing external humidity. If moisture accumulation exceeds simple condensation, it may indicate a sealing issue, and NOVSIGHT will determine warranty coverage at its discretion. For moisture-related warranty claims, we recommend including photos showing the extent of moisture accumulation.

Components: If a single component is defective, NOVSIGHT may replace only the component necessary to restore functionality.

Installation & Labor: NOVSIGHT warranties cover the product itself only. NOVSIGHT does not provide any warranty, compensation, or coverage for installation labor costs or time required to replace a warranted product. We strongly recommend customers contact us before seeking external assistance to diagnose any product issues.

All express or implied warranties are void if our warranty claims department determines there is sufficient evidence of one or more of the following:

• Damage caused by improper installation, unauthorized repairs, misuse, abuse, negligence, missing parts, and/or modifications.

• Accidental damage or collision.

• Damage caused by exposure to chemical contaminants or corrosives.

• Product loss or damage due to natural disasters.

• Products without original proof of purchase.

• Apparel items (e.g., stickers, hats, shirts, hoodies) and promotional items (e.g., phone mounts).

• Product modification or repair (see below).

• Purchase from unauthorized dealers (purchasing through any unauthorized entity; contact NOVSIGHT before purchase to confirm a seller’s authorization).

Product Modification

We understand customers may modify certain products during installation or use to meet specific needs. However, opening, disassembling, cutting wires, attempting repairs, or modifying any product in a manner not specified by NOVSIGHT will void the product warranty, except in the following cases.

If you need to modify wiring, electrical components, or connectors, our staff will assist to the best of our ability, but we are trained to support issues arising during standard use without modifications. Please strictly follow product instructions and installation guides; do not modify products.

Ⅲ. Other Inquiries

If you cannot submit the form, contact Novsight Customer Service directly via:

• Contact Us form

• Email: service@novsight.com

• Phone: 1-888-862-9850

Include the following in your email:

1. Screenshot of your order information.

2. Photos or videos of the defective product.

3. For orders involving vehicle lights, provide the product’s after-sales barcode.

After reviewing and confirming the issue, we will propose a specific solution within 2-3 business days. Thank you for choosing Novsight products. We are committed to providing you with high-quality service. If you have any questions or suggestions regarding our warranty policy, please contact us at any time.