NOVSIGHT Rooftop Tent Warranty Policy

If you ever experience an issue with one of our products. We'll do our best to solve the problem as soon as possible. Due to the complexities of some warranty issues and claims, it can take up to 10 business days for us to reply.


2 Year Limited Warranty

For 2 years from the date of purchase, Novsight will replace (at our discretion) defective parts at no cost to the customer. Novsight will provide replacement parts, but the customer will be responsible for installation.  

This warranty applies only to customers who purchased directly from or an authorized dealer and does not cover second-hand purchases. If you purchased from an authorized dealer, please submit proof of purchase with any warranty claims.

Some common repair cases:

  • If the zipper, fabric, or mesh of the door and window is damaged, we will resend a whole set of fabric.
  • If any of the locks, wire seats, ladder hooks, shoe cover rings, handles, or keys installed on the tent are missing, we will resend the corresponding type and quantity of accessories.
  • If any of the accessories in the accessory pack are missing, such as shoe cover, handle, wire (two long and four short), ladder (including ladder cover), half-moon support rod, remote control, installation pack (as shown in the picture), we will resend the corresponding type and quantity of accessories.
  • If the hydraulic rod is damaged, we will resend the hydraulic rod.
  • If the light strip or remote control has any problems after receiving the product, such as not lighting up or not working, we will resend the light strip or remote control.(Note: A500-RTT-02 does not include light strips, so it will not be reissued, please be aware)
  • If the mattress is severely damaged when received, we will resend the mattress.

Our warranty does not cover all issues, such as the ones below:

  • UV damage: ultra-violet damage to fabric or gel coat.
  • Normal wear and tear, cosmetic blemishes occurring as a result of use (vinyl window discoloration or damage, scratches/dents on the rooftop tent shell, etc.)
  • Damage caused by the customer (misuse, accident, abuse, etc.)
  • Damage caused by acts of nature (storm damage,wind damage, etc.)
  • Aesthetic changes that do not affect the general operation of the rooftop tent.
  • If the product is arbitrarily repaired or modified by the customer.

Warranty Service - US Customers

Step 1. Contact Novsight Customer Service by email ( or phone (1-888-862-9850) for merchandise questions.
Step 2. Please provide the following information:
a. Screenshot of your order information
b. Pictures or videos of the defective item

After checking and confirming the problem, we will propose a specific solution within 2-3 business days.